Contact 2 resolves rental car confusion for St. Louis woman

ST. LOUIS — A St. Louis female said an mistake with a rental auto organization led to a significant pending transaction on her bank assertion. When she could not take care of the concern on her own, she arrived at out to FOX 2’s Speak to 2 crew.

The lady, who requested to be discovered only as Eboni, claimed she went to the AVIS motor vehicle rental whole lot throughout from St. Louis Lambert Global Airport right before getting a trip out of city.

“I just needed a vehicle for the day. We were being likely to choose the kids to Kansas City for one particular working day for spring split.” Said Eboni.

Eboni said AVIS’ desktops have been down when she picked up the car or truck. She stuffed out the paperwork by hand, received the auto, and proceeded to KC. When she returned the auto the upcoming day, she claims AVIS’ pc system continue to wasn’t working.

“I mentioned, can I arrive back Monday to get my receipt and they explained Ok. I arrived again Monday just after perform. I bought my receipt where by it was checked in, and that was that.” Additional Eboni.

Turns out that was not the end of it. Eboni states she discovered one thing alarming on her financial institution assertion.

“I saw I had a $400 pending transaction. When I went to AVIS on April 5, they reported, ‘We exhibit the vehicle has not been returned.’ I claimed, ‘The car has been returned. Here is the receipt,’” Eboni recalled.

She claimed a letter from AVIS read through, in element: “According to our data, this car had not been returned.”

With her disappointment mounting, Eboni arrived at out to the Make contact with 2 workforce.

“I nonetheless really do not have an remedy from AVIS. Somebody was meant to phone me back, and I’m still waiting on the callback,” she explained.

FOX 2 contacted Avis, shared Eboni’s tale, and asked the firm to evaluate her case. A agent responded stating: “Thank you for bringing this make any difference to our interest. Immediately after reviewing the rental transaction, it was evident that we produced an mistake. Avis Spending budget Group connected with the consumer immediately to tackle the issue, which has been solved.”

“A few of times just after we spoke, they reached out and apologized for the challenges I was possessing,” said Eboni.

She stated AVIS told her the situation was the result of two tickets remaining opened on her account. A single of them was not shut out.

“They apologized. They credited me back again for the rental and gave me an additional $100,” explained Eboni. “I really don’t know what all was stated, but you all surely moved rapidly. I could not get any where. I take pleasure in it. Thank you so considerably. I’m incredibly appreciative. Thank you!”

You are welcome, Eboni. A quick resolve on the road to yet another resolution.

Katherine T. Burrows

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