Five years later, he gets $14,700 bill for rental car |

Avis wants Dominic Changco to pay $14,700 after one of its rentals receives water problems. But why did it choose 5 many years to get the paperwork?

Q: I rented a auto in Maui from Alamo in 2017. It rained heavily for a person day and the automobile flooring grew to become soaked. All doorways and home windows had been shut.

I noticed drinking water leaking from the vents, indicating possibly faulty weatherstripping. Business, which owns Alamo, now states it salvaged the motor vehicle and the motor won’t commence, even although we drove it there. They want me to pay out $14,700 for the automobile. Can you assistance me get this claim dropped? — Dominic Changco, Salinas, Calif.

A: It is remarkably strange for a car or truck rental organization to get five decades to course of action a declare. For that rationale on your own, I made a decision to look into your case.

You really should by no means, ever, pay back for destruction to a rental vehicle. In advance of you hire, be certain that you have adequate insurance policies. You can get protection as a result of your auto policy, your credit card, the motor vehicle rental business, or on-line through a firm like But whatever you do, really don’t lease a car or truck with out coverage.

Other than the timing, there were a handful of far more bizarre issues about your case. You say you drove the motor vehicle to the Avis large amount. But now Avis (via Organization) statements that the automobile is inoperable.

You also claimed you experienced the windows and doorways closed, nevertheless the water even now arrived into the auto. If that occurred any where else in the earth, that could have been not likely. But we’re talking about Maui, which is one particular of the rainiest locations on the earth. Major Lavatory on Maui is the seventh-wettest put in the environment.

The real query is who is dependable for weatherproofing the rental car — you or the rental automobile firm? I would say it’s on the car rental organization to mail out a motor vehicle that is roadworthy. But it is a shared obligation. It’s also up to the driver to make confident the car or truck is operated safely and securely and diligently. I do not consider you could have recognised that your vehicle could not stand up to the rain right until it was much too late.

Another problem with your case is that you didn’t have any paperwork. It appears to be like you had both misplaced it or discarded it, hoping that the Avis assert was in the past. Only it was not.

You could have contacted Enterprise about your case to locate out why it took so lengthy to get this scenario settled. I checklist the names, figures and e-mails of aEnterprise executives/a on my client advocacy internet site,

I requested Business about your $14,700 bill. A representative acknowledged that a 5-calendar year wait was “a little bit weird.”

“Our information reveal that the car or truck in this case sustained flood injury at a lodge,” the consultant stated. “The resort denied coverage, and the client did not have a damage waiver. There was a refusal to shell out the damages that was documented and then subsequent, there was a series of subsequent observe-up communications concerning us and the buyer concerning payment. The shopper has been despatched to collections for non-payment, and I think the letter he despatched you is the most current letter from collections.”

Enterprise would not fall the declare, but you nevertheless have options. You can uncover out if the credit score card you made use of to rent the automobile would pay out for the hurt. Or you can call your automobile coverage to uncover out if you might be included. In any case, this is not the end of your highway.

Christopher Elliott is the main advocacy officer for Elliott Advocacy. Electronic mail him at [email protected] or get enable with any client dilemma by getting in contact with him at

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